THG.The Hybrid Group

Legal

Privacy Policy

Last updated: 14 October 2026

In short

  • We collect what you tell us and what you put in your workspace.
  • Optional website analytics runs only with your permission.
  • We use information to deliver our services and improve the website.
  • We never sell it, and we never use it to advertise to you.
  • Your workspace is walled off from every other client.
  • Ask for a copy, a correction or a deletion whenever you like.

This summary is here to save you time. The full wording below is what actually applies.

Who we are

The Hybrid Group Consulting ("THG", "we", "us") is operated by JLC Company Pty Ltd trading as The Hybrid Group Consulting, ABN 96 683 020 984, based in Queensland, Australia. This policy covers our website (thehybridgroup.co) and the THG Command Centre platform (command.thehybridgroup.co), including client workspaces and client portals.

What we collect

Depending on how you work with us, we may collect: contact details (name, email, phone), business information you share with us during consulting (goals, plans, performance figures, staff and member counts), information submitted through forms on this site, and content you or your team add to your Command Centre workspace (tasks, notes, documents, messages).

How we use it

We use this information to deliver consulting and platform services: preparing plans and recommendations, running your workspace, tracking agreed actions, producing reports, and communicating with you. We do not sell personal information. We do not use your business data to advertise to third parties.

Website analytics & cookies

Optional website analytics starts only when you choose “Allow analytics” and our website measurement setup is active. Until then, we do not load the Google Analytics tag or send website analytics requests to Google. Choosing “Essential only” keeps analytics off while navigation, enquiries and resource-library access continue to work.

When allowed and active, Google Analytics measures page visits, referral sources and confirmed website enquiries using browser cookies and pseudonymous browser identifiers. We do not set a user ID, enable advertising personalisation or send your name, email, phone number, form answers, access code or other form details to Analytics. Page addresses and referrers exclude query strings and fragments; external referrers are limited to their website origin.

Learn how Google collects and processes information in How Google uses information from sites or apps that use our services.

A host-only preference cookie records only “allowed” or “essential” for up to 180 days. Google Analytics cookies are configured to expire after 180 days. Existing essential functions also use a short submission timestamp to prevent repeated enquiries and a secure session cookie for the resource library.

Google Analytics is off until you allow it and website measurement is active.

You can change your choice here at any time. Switching to essential services only stops future website measurement and clears Analytics cookies on this browser. It does not remove measurements already received by Google. Measurements are retained under our Analytics property’s retention settings. Google processes analytics requests under its privacy policy; contact us with questions or requests about your data.

Client workspace data and isolation

Each client workspace in the Command Centre is isolated. Your data is only visible to your own logins and to THG as your consultant. It is never shared with, or visible to, any other client.

Connected services

You can choose to connect third-party services (for example your member management system or payment provider) to your workspace. Credentials you provide for those connections are stored encrypted, used only to operate the features you connected them for, and can be disconnected by you at any time from your portal.

Google user data

Where you connect a Google service (such as Google Business Profile or Gmail) to your workspace, our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically: we only use Google user data to provide the features you connected the service for (such as review monitoring or sending your own follow-up emails); we do not transfer it to third parties except as necessary to provide those features, or as required by law; we do not use it for advertising; and we do not allow humans to read it except with your explicit permission, where necessary for security or to comply with law, or where the data is aggregated for internal operations. Google user data is never used to train generalised artificial intelligence or machine learning models.

Storage and security

Data is stored with reputable hosting providers, transmitted over HTTPS, and protected by access controls, encrypted credentials and off-site backups. Public share links, where you choose to create them, use unguessable tokens and can be revoked at any time.

Retention and deletion

We keep your information while we work together and for a reasonable period afterwards for record-keeping. You can ask us at any time to export or delete your workspace data, revoke connected services, or remove logins. When a client relationship ends, workspace access is removed and data is exported or deleted per your instructions.

Your rights

You can request access to, correction of, or deletion of your personal information at any time. Contact us and we will respond promptly. Australian users have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Contact

Questions or requests about this policy: jay@thehybridgroup.co

We may update this policy from time to time. The latest version will always live at this page with the date above.

Coach Brand Check and AI reports

Coach Brand Check uses the business details you submit and readable public source information to prepare an AI-assisted report. Providers may include OpenAI and Anthropic. The Hybrid Group operator can review submitted business details and reports to run the service and provide support. This tool does not access your private Instagram account or client records, and it does not add you to a marketing list.

Paid checkout is handled by Stripe. Card details do not pass through this tool. Free report content is retained for 7 days and paid report content for 90 days. You can delete report content from its private page; a minimal payment record is retained separately for reconciliation.

Anyone with your private report link can read the report. Keep it safe. This browser stores report access information locally to restore your report after checkout. AI suggestions need your review before use. Contact jay@thehybridgroup.co for support or a data request.