Detect change early
Pulse tracks small shifts in member patterns and flags medium-risk members 6 to 12 weeks before absence.
Pulse by The Hybrid Group
Gyms lose thousands every month to silent churn.
Pulse is your AI retention assistant. It automatically finds at-risk members, spots behaviour changes early, and gives your team instant actions to keep people training. Simple, fast, automatic.
The problem
Most gyms don't lose members overnight. They drift away quietly.
By the time someone stops showing up, it is already too late. Booking systems tell you who missed, not who is about to. Every week, gyms lose thousands in silent churn, the invisible drop-off that happens long before cancellations. Retention should not be a guessing game. It should be automatic.
The shift
From reactive retention to predictive behavioural intelligence.
Pulse learns each member's training rhythm and flags when behaviour changes, even before they miss a session. It turns those insights into a clear, daily action list for your team.
How it works
Plug it in. Watch it work.
Get your daily inbox
Each morning, see exactly who needs a check-in, sorted by risk, conversion, or renewal.
Act in seconds
Approve or send AI-drafted messages that sound human, not robotic. Each one is personalised and tracked.
Learn and improve
Every action feeds a feedback loop that makes the predictions smarter over time.
Why it works
Medium-risk focus. Human-tone messages. Coach-ready design.
Pulse does not wait for cancellations. It helps your team focus where it matters most: members who are just starting to slip.
Book a Demo- AI analyses members and assigns a risk score
- Real-time booking platform integration
- AI-generated member snapshot with trends
- AI-drafted SMS messaging and conversation tracking
Who it's for
Built for growing studios, trusted by serious operators.
Retention as a process, not a panic
Turn member health into a simple weekly rhythm your team actually follows.
Know who to support before class
See who is slipping so the right conversation happens on the floor, not after they cancel.
Network-wide insight
See retention across every location and share the playbooks that are working.
Today's priority actions
Not another dashboard. A daily action list.
Stop silent payment churn
Catch the failed card before they cancel.
Behaviour is only half the story. The fastest way to lose a paying member is a card that quietly declines while they keep training. Pulse watches your billing too, so a failed payment lands on the same daily action list with a friendly, ready-to-send nudge.
Book a Demo
James T. Payment failed
Still training, card declined 2 days ago. Send a friendly heads-up.
Recover
- Flags failed and overdue payments automatically
- AI-drafted "your payment didn't go through" message
- Protects revenue before it walks out the door
Plug it in
Connects to the booking system you already use.
Pulse connects directly to your booking platform and starts flagging behaviour changes within hours. No spreadsheets, no manual exports. Connect once and Pulse does the rest.
Mindbody
Glofox
Hapana
Clubworx
GymMaster
Momence
And more
Before vs after Pulse
From 10+ hours a week to one.
- Export attendance reports
- Manually analyse the data
- Guess who is at risk
- Write custom messages
- Track responses manually
10+ hours a week
- Check the daily action list
- Send pre-written nudges
- Act on AI insights
- Track results automatically
- Focus on members
About 1 hour a week
Real-world impact
Save one member a month and Pulse pays for itself many times over.
Studios using Pulse see stronger member consistency and higher lifetime value.
No more exports or custom dashboards. Everything is organised and ready to act on.
Pulse flags behaviour changes long before a member stops showing up.
Start simple
See who's slipping in your gym, and fix it early.
Get instant visibility on which members are drifting before they cancel. Connect your booking system in minutes and see results in days.