THG Insights

Operator notes for building businesses people trust, return to, and talk about.

Useful thinking on community, customer experience, systems, retention, marketing, events, and practical AI.

Start here The product is only one part of the business. The experience around it is what keeps people coming back. Read the core idea
HYROX athletes running inside a competition arena

New: Research Breakdown

The 2025 HYROX Science Report, broken down for coaches and owners.

HYROX released its first ever Sports Science Report. We read all 56 pages and pulled out the findings that actually change how you train, coach, and program, with the full report included to read for yourself.

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Latest Thinking

Practical articles for modern business operators.

Culture Customer Experience Launch Retention Marketing Teams Practical AI
HYROX

The 2025 HYROX Science Report

A plain-English breakdown of the first HYROX Sports Science Report, with the findings that matter for athletes, coaches, and gym owners. Full report included.

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Current Project

The Cave Gym Toowoomba

Inside the HTCx launch and why strong positioning, systems, community, and customer experience matter in regional business.

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Culture

Culture Is The Product

Why the strongest businesses become community hubs, not just places people buy from.

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HYROX

HYROX Creates Club Identity

How programming, benchmarks, events, and language can create club energy.

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Launch

Before You Open The Doors

The work that makes launch day feel like momentum, not just a date.

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Retention

Retention Before Churn

How to spot drift early and create systems that make members feel known.

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Marketing

Organic Marketing

Use real moments, coach voices, member stories, and events as proof.

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Teams

Coaches Carry Culture

Why standards, room leadership, and team rhythm shape the member experience.

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